Welcome to our Support page. We're here to help you with any questions or issues you may encounter while using our app.
Email Support: servicedesk@kpcs.cz
Response Time: We typically respond within 24-48 hours
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)
Q: How do I get started with the app?
A: Simply download the app from the App Store, open it, and follow the on-screen setup instructions. The app will guide you through creating your profile and personalizing your experience.
Q: Is my data shared with third parties?
A: No, your data is not shared with any third parties. All information is stored locally on your device and is used solely for personalization within the app. For more details, please see our Privacy Policy.
Q: How do I reset my personalization settings?
A: You can reset your personalization settings by going to the app's Settings menu and selecting "Reset Preferences." This will clear all personalized data while keeping your account intact.
Q: How do I delete my account?
A: Since all data is stored locally on your device, simply deleting the app will remove all associated data. No additional account deletion is necessary.
Q: What iOS version is required?
A: Our app requires iOS 13.0 or later to function properly. We recommend keeping your device updated to the latest iOS version for the best experience.
Q: How do I report a bug or suggest a feature?
A: Please email us at servicedesk@kpcs.cz with details about the bug or your feature suggestion. We appreciate your feedback!
For detailed guides and tutorials, please visit our Documentation page (coming soon).
Last Updated: October 2025